Customer Service Departments and Online Courses
A large percentage of what customer support departments do is help customers with the same five to ten issues for each product. Now an organization can offer a free online course to potentially help customers avoid those recurring problems. With this knowledge, these customers will not make those mistakes, thus reducing customer service calls in the future. Think of it as Preemptive Customer Support.

With You University and online courses, customer service departments can afford to create and offer preemptive customer support courses for free or as part of a support package.